Things we are hearing every day!
(phone) ring… ring…
Arthur: “Good Afternoon, Auto Transporters Online”
Customer: “Uh, Hi, I saw your Website. I was wondering.. (pause) can you ship my car today? Or tomorrow? This Week?”
Arthur: “Hi. Wait a sec, let’s back up second. Why? What’s wrong?”
Customer 1: “Well, because last month I chose the cheapest rate (I could find) with a different broker and well, my car is still parked in my driveway. ”
Customer 2: “I paid a deposit upfront, my car didn’t move, they won’t answer the phone, return my calls and I start a new job in Chicago next week.”
Customer 3: “A broker said I had to pay the full amount up front, (which I did), and my car is still staring back at me from my own driveway. And yes, the broker won’t return my calls.”
Customer 4: “I can’t get my deposit back because they don’t respond to my messages.”
Customer 5: “I tried to cancel my order with them but they won’t respond to me by phone or email.”
Customer 6: “I chose the cheapest rate – and subsequently my car hasn’t moved; and now I am paying storage fees.”
People, beware! A large proportion of people choose brokers offering the cheapest rates without worrying about track records and reputations, BBB ratings, testimonials.
Do your homework or suffer the consequences. Better yet, let me save you some study time. Go with Auto Transporters Online. We have a great track record, impeccable customer service, and a great selection of car shipping services to serve your budget. Get it there on time and under budget.